Lasership allegedly delivered a package to me on January 2, 2018 at 2:08PM. I was home at the time of delivery.
No one rang the bell to my apartment. No one rang the building super either. After checking the package tracking system and seeing that the status said "delivered - left at front door 2:08pm" I checked the building lobby and the front door at 3:00pm and again at 6:15pm - no package was found. I looked again the next day - no package was found.
I contacted Lasership via the tracking system "contact us" section and have not received a reply. I contacted Zara via "live chat" and the representative took my information, said it would take about 3-5 days to investigate and after "investigating" they would phone me with their decision to either do nothing or to refund my purchase. If a shipping company chooses to leave a package outside of a locked apartment building in Brooklyn, NY, I feel that the liability for the package going missing should be on them, not the customer. That is, if, in fact, they actually delivered anything.
I do not have faith that Lasership actually attempted to deliver anything to me (after reading several of the 100's of negative reviews about Lasership online I feel very disappointed - had I known that Zara would ship my package by Lasership I wouldn't have bothered ordering from them. I have approximately 5-7 packages delivered every month by UPS and USPS and they always deliver and if they cannot get into the building they leave a note letting me know that they will make another attempt or I can go pick up the package myself. I have had only one other experience with Lasership. More than a year ago, I ordered something small from Amazon.
They shipped via Lasership. Same story, Lasership said they delivered, I didn't receive a package and never heard anything from Lasership.
Amazon chose to refund my purchase and told me that they were grateful for the feedback about the package carrier. I'm still waiting to hear back from Zara.
Product or Service Mentioned: Lasership Delivery Service.