LaserShip
LaserShip Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LaserShip has a 1.1 star rating from 1,089 reviews with just 3% willing to recommend; consumers report widespread dissatisfaction with reliability, delivery, and customer service.
Key Takeaways for Future Customers
- Check LaserShip reviews and consider seller delivery options before ordering.
- Expect slow or failed deliveries and limited live support when seeking refunds.
- Document deliveries with video/photos and contact the seller promptly for resolution.
Negative Feedback / Risk Areas
- Frequent non-delivery and wrong-address drops.
- Poor or unreachable customer service and inability to speak to a live agent.
- Damaged or mishandled packages and delayed refunds.
Positive Feedback
Very few positive comments; occasional reports of professional drivers, but praise is rare compared to recurring delivery complaints.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LaserShip has a 1.1 star rating from 1,089 reviews with just 3% willing to recommend; consumers report widespread dissatisfaction with reliability, delivery, and customer service.
Key Takeaways for Future Customers
- Check LaserShip reviews and consider seller delivery options before ordering.
- Expect slow or failed deliveries and limited live support when seeking refunds.
- Document deliveries with video/photos and contact the seller promptly for resolution.
Negative Feedback / Risk Areas
- Frequent non-delivery and wrong-address drops.
- Poor or unreachable customer service and inability to speak to a live agent.
- Damaged or mishandled packages and delayed refunds.
Positive Feedback
Very few positive comments; occasional reports of professional drivers, but praise is rare compared to recurring delivery complaints.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
Package Damaged, unable to deliver.
Im waiting for one of my packages from Walmart, to be delivered; but they are unable to deliver because one of the items got damaged. So could I receive my refund from that particular purchase?
Preferred solution: Full refund
Pataskala, Ohio
YOUR CARELESS LAZY DRIVER LEFT MY CHRISTMAS GIFTS AT THE FOOT OF MY DRIVEWAY WHERE THEY COULD BE STOLEN. No deep snow. No trouble with coming in or out, PURE HORRIBLE SERVICE NOT USING YOU AGAIN!!!
This was despicable customer service. Your drivers have no commitment to customer service.
We will flag you and warn others about your company and their complete incompetence. I hope this driver is fired for not even trying! This should make the weekly meeting and be a big conversation for all your hirelings.
You've lost us for sure. Christmas packages you didn't give a care about, now we don't give a care about your screwy business practices and don't have to worry about anything but spreading the word you are that bad as a service.
User's recommendation: DO NOT PROCEED unless you want packages STOLEN. Lazy LAZY DRIVERS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Holland, Pennsylvania
Damage to garage doot
Nov 18. The delivery person backed into my garage door, doing considerable damage.
The door has to be replaced due to the damage done. Panels cannot be replaced, and a strut on the inside is broken.
I have worked over and over on your website with no responses from you. I feel intractable should be responsible for the expense of this repair.
- Difficulties contaco
Preferred solution: Full refund
Miami, Florida
Rude and disrespectful driver
The driver in this image, the gentleman with blonde hair, is always arguing with employees of the Ocean Club, Key Biscayne, Florida 33149. He is always under the influence of alcohol or drugs.
He refuses to move his vehicle and blocks the entrance for the guests. He gets angry and tries to start fights.
- Please send a professional and friendly and sober driver from now on
User's recommendation: Please send a professional, courteous and sober driver
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI wish I could say ZERO Stars! OVER FIVE YEARS OF HORRIBLE DELIVERY SERVICE
This has been happening for over 5 years! On Trac/Laser Ship continues to throw our packages on the sidewalk.
Thank God a nice neighbor noticed and brought the package into my house. The label on the package, as well as a very visible sign on the door that says, “PLEASE PLACE BOX INSIDE SCREEN DOOR” (out of the weather and away from the sprinklers). When I asked the delivery driver to place the box inside the screen door, she yells at me in anger, in another language. She parked on my neighbor's grass, destroying three sprinkler heads.
She refused to leave our house. She was told three times! I had to threaten to call 911 to make her leave. She had the nerve to act like she was leaving then, when almost to her car, she turns around, walks back across the street, walks up my driveway to my house, yelling in another language.
My husband had to intervene to make her go away! Wow! Who does this? The worst delivery driver ever!
And I paid to have her treat me that way at my own home. Unbelievable. I contacted the vendor and notified them of such poor delivery service. They informed me that I was not asking for special treatment because they are supposed to place the package at the front door.
That is another ten feet from where she threw my package on the sidewalk. That is highly unlikely when she cannot even place the box two inches further inside the screen because it is too much trouble for her. This should be a notice to all vendors who use this company of how they treat their customers. This vendor gave me compensation and has now permanently changed my deliveries to USPS.
Thank God! Hopefully, this five-year nightmare is over for good and we can get back to where we were before this On Trac/LaserShip girl terrorized us.
Geez. Just go away for good!
- Absolute worse deliveries
Preferred solution: DO NOT COME BACK TO MY HOUSE! KEEP THIS VIOLENT WOMAN AWAY FROM ME! TREAT YOUR CUSTOMERS BETTER. LEARN ENGLISH!!
User's recommendation: Dont use Lasership/On Trac
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing package that says it’s delivered
Don’t use them!!!
Lasership told me my package was lost and to contact the seller. The seller verified that my package was not lost; it had actually been delivered to a completely different address from mine.
I spent over three hours on the phone between Lasership, TikTok, and the seller to find out where my package was.
The seller is sending another item, but this time they are using FedEx! The seller also told me that I'm not the first consumer to complain about Lasership and not getting their packages when it says delivered!
- Deliveries late and to wrong addresses
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t use Lasership for your deliveries! I am including conversations between Lasership, Tik Tok and the seller.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Richmond, Virginia
Resolved: Need to return package and want to speak with person
They offered nothing, they agreed to the charge back from my credit card company. I had my credit card company charge the seller back for the items and then the seller finally replied to me where to send the product. It’s just too bad the seller couldn’t deal with it upfront and honestly rather than ignoring my requests for over two weeks.
Im trying to return a package and cannot get help from either the seller or Fas Trac, nor can I find any way to contact them directly! What a horrible experience with this company, their customer support is nonexistent!!!
- Zero human contact
Preferred solution: To return my package to the seller so I can get a refund!
User's recommendation: Go elsewhere
Woodbridge, Virginia
Stolen package
The driver left my package in an unsecured location after hours. Instead of returning the next day and leaving ir with the staff in the rental office the package was stolen along with other consumers. When I tried to report it immediately I had to wait two business days and could only reach a AI chat with unrelated responses to report the incident.
User's recommendation: Complain with the company that utilizes their services and report it to the police
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
My package was not delivered
It was not delivered to my home. 101 S Linda St #56, 89048.
I was here all day. No one came. I am not a business. I am a resident.
1LSCXLNA03332****. IT BELONGS TO SOC 56.
- You are cons
Preferred solution: Deliver product or service ordered
User's recommendation: Don't use these people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Did not receive my pkg at home.
Scam to get 9.99 for your error.
Delivery was not received. I was home all day waiting for delivery.
My address is 101 S Linda St #56. I am not a business; I am a resident.
- You do not come to my home you think i am a
Preferred solution: Deliver product or service ordered
User's recommendation: Don't use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Johns, Michigan
Package not delivered
Got a notification towards the end of the night that my package couldnt be delivered an attempt was made. They said my address was incomplete .
So crazy how every other delivery services deliver my package with the same address and have no issues.
This is the second time Ive had problems with LaserShip. Next time I buy anything Im going to make sure the company I buy from doesnt use LaserShip
- Unable to communicate with a live person
- False delivery attempts
- Delivery and customer service poor
Preferred solution: Deliver product or service ordered
User's recommendation: Check the company you purchase from delivery services
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn't receive my order #94139****
You don't deliver my package, which was supposed to be delivered 3 days ago. Tracking #1LSCXL00SU2GCO. I would like to know what happened to my package.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brookings, Oregon
8 deliveries made to wrong address
8 different deliveries have not come to my address. i've talked with the ontrac driver the first time...in spanish because he acted like he didn't understand me trying to explain i didn't live at that address and pointed to my house...he laughed at me, pulled apples off my tree and drove off...this has continued over months...i've tried contacting ontrac in eureka ca...that phone number doesn't work.
i've contacted the companies using ontrac with no results...
ontrac ratings SUCK!!! i will definitely make sure i do not order anything delivered by ontrac.
User's recommendation: check who is delivering your products.
Cary, North Carolina
Ontrac never follows delivery instructions. I'm handicapped & unable to get pkg into house from where they leave it. The last order was moved to the location that I requested by USPS mailman
How do I get the delivery people to follow delivery instructions. I am handicapped.
If instructions not followed I can't get pkg into my house. Expecting 2 pkgs 11/10/2025. My USPS Mailman moved pkg to location I requested. This has been going on since 2006.
Please teach your delivery people to read and follow delivery instructions. Mary E Scott
mescott14@***.com
User's recommendation: Find a company that follows delivery Instruction & doesn't use Ontrac for delivery to handicapped customers.
Nashville, Tennessee
Package not up dateing
I paid 330 something for it
Package got placed on the wrong truck or something and hasn't been updated. I need an update or something; it was supposed to come on the 28th.
Preferred solution: Deliver product or service ordered
User's recommendation: Anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Randolph, Massachusetts
Delivery dispute
My package delivery never came, even though it states that it was delivered. No use in using it again.
Preferred solution: Deliver product or service ordered
User's recommendation: Awful shipping company to go through, never again
About
LaserShip is a parcel carrier which specializes in last mile deliveries. The company serves East Coast of the USA. It is headquartered in Vienna, Virginia. There are sorting yards in Florida, Atlanta, Georgia, Philadelphia and Orlando. LaserShip offers the following solutions: e-commerce, next day delivery, same day delivery, fleet outsourcing, pool distribution etc. The company employs over 600 workers and co-operate with 2500 independent couriers. LaserShip makes also Global Priority deliveries for healthcare logistics, Global Next Flight Shipping and routed delivery all over the world. The company provides clients with online tools for package tracking.
LaserShip is ranked 361 out of 1660 in Transportation and Logistics category
USA, Europe, Worldwide
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