Featured
Viett M

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delivered to Wrong Address and Apartment Number

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
LaserShip - Delivered to Wrong Address and Apartment Number
Explore video interviews
Advertisements
LaserShip - Delivered to Wrong Address and Apartment Number - Image 2
Horrible service delivery driver did not pay attention to where he was taking it to. It clearly says on the door 1104 Upstairs in my door is black downstairs 1103. It was a totally different apartment complex. He needs more training or his vision needs to be checked. Clearly he dont need to be working for a company like this horrible service. I never received my packages before Christmas Christmas.
View full review
Loss:
$110
Pros:
  • Needs better driver that pay attention and knows how to read
Cons:
  • Need better delivery service

Preferred solution: Full refund

User's recommendation: Don’t Use This Company

Tavon M Nux
map-marker Westminster, Maryland

Couldn't talk to a live person

I've been trying to get in contact with someone so I could've got the last date I worked emailed to me
View full review
Susan P Iav

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I give it a -0

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
LaserShip - I give it a -0
LaserShip - I give it a -0 - Image 2
For some reason someone other than me signed for my package and it wasnt me we have a mail room. It was supposed to be delivered to the mail room. Somebody stole it he or somebody owes me $53 cause I never received it somebody else signed it. The camera shows that the laser ship guy signed for it said he was me. No package was left though in our mail room in Pier Village.
View full review
Loss:
$53

Preferred solution: Deliver product or service ordered

Mishon S

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

Even the number you guys give out the contact you doesn’t work it’s out of service, so how am I supposed to get anything done or receive my package? If your number doesn’t even work I’ve been emailing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
LaserShip - Even the number you guys give out the contact you doesn’t work it’s out of service,...
LaserShip - Even the number you guys give out the contact you doesn’t work it’s out of... - Image 2
LaserShip - Even the number you guys give out the contact you doesn’t work it’s out of... - Image 3
Updated by user Feb 22, 2024

I lost $159 if I don’t get my package I bought it for my trip before the 25th and I didn’t get it!

Original review Feb 22, 2024
My package is still missing even though they did an investigation on it, I would like for it to be here before the 25th because I bought it for my trip. Even the number you guys give out to contact you don't work, it's out of service, so how am I supposed to get anything done or receive my package?

If your number doesn't even work, I've been emailing All morning for three days straight.

only received one email that might better assist me but yet still has not taken place on a new shipment. I feel like someone else has gotten my package and wont return it even though the address I put is the same address Ive been using for like a year Ive never had any problems with SHEIN but now its starting to worry me, I spent $150 and I bought more after so Im wondering if they will mess up too here is my tracking number D100148****2392 I really only bought all this for my trip so I will be devastated if I cant even take it with me!
View full review
Loss:
$159

Preferred solution: Deliver product or service ordered

User's recommendation: Buy your stuff earlier don’t depend on last-minute stuff Because you might have delivery complications

Mishon S

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My package is still missing even though they did an investigation on it I would like for it to be here before the 25th because I bought it for my trip

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
LaserShip - My package is still missing even though they did an investigation on it I would like...
LaserShip - My package is still missing even though they did an investigation on it I... - Image 2
LaserShip - My package is still missing even though they did an investigation on it I... - Image 3
Updated by user Feb 23, 2024

Lost my package and it doesn’t look like they’re doing anything to fix that. Didn’t send me the stuff again.

Original review Feb 23, 2024
The worst didnt really solve any of my problems. I still dont have my *** package and I dont know how to contact SHEIN either or get my money back.
View full review
Loss:
$159
Cons:
  • Lost on my package

Preferred solution: Deliver product or service ordered

User's recommendation: The actual worst they misplaced my package and do nothing about it

Tamara E Erl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sterling Heights, Michigan

Package delivered to wrong address

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
LaserShip - Package delivered to wrong address
LaserShip - Package delivered to wrong address - Image 2
I ordered a package from Nordstrom , delivered by laser ship, I received a email yesterday saying my package was delivered .after looking on my ring doorbell and not seeing a delivery I went to my porch and nothing is there, this morning I called Nordstrom to report no delivery and I tracked the item with Nordstrom customer care and after reviewing the photo of the delivery we realized the package was delivered to a completely different address,/hime,I added photos to my address and whoever home the package was delivered to
View full review

User's recommendation: Pay attention to address

Tamara E Erl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Package delivered to wrong address

LaserShip - Package delivered to wrong address
LaserShip - Package delivered to wrong address - Image 2
I received a email saying my package was delivered yesterday at 5:56 pm, didnt see a delivery on my ring doorbell, so I went to the porch and nothing was there, I contacted Nordstrom And we tracked the package using Laser ship tracking number upon looking at the delivery Photo we see the driver delivered to a different address/home I have no idea who has my package,Ive uploaded a picture of my home and address and the pic your driver provided he delivered to
View full review

Preferred solution: Full refund

User's recommendation: Pay attention to deliver address

Anonymous
map-marker Brooklyn, New York

La peor compañia de envio que hay en el mundo

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
LaserShip - La peor compañia de envio que hay en el mundo
Como es posible que yo compré algo el sabado en Amazon, tengo Amazon prime para que me llegara el domingo, hoy es martes, no he recibido nada, trato de llamar a la *** de compañia y nadie responde, no se puede uno comunicar con nadie, compre algo para una actividad que tenia mi hijo hoy y no pudo llevar nada a la escuela por culpa de esta maldita compañia del demonio
View full review

User's recommendation: Traten de chequear con que compañia les envian sus pedidos antes de comprar y si es con esta cancelen el pedido porque no lo van a recibir nunca

Westly Rgl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rahway, New Jersey

Problem with my delivery

LaserShip - Problem with my delivery
LaserShip - Problem with my delivery - Image 2
I see that they sent they have problem with my address. I need to update my address. Its at 127 E. 4th St., Clifton, NJ 07011.1LSCXO71056****
View full review
Valerie S Qlb

Misdeliveryof packages

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
LaserShip - Misdeliveryof packages
I have called three separate business days and am always told there is no manager available and to call back another time. I call back and still no manager or anyone who can help me. I have let FedEx know. I do not want deliveries if this is the company they use. No one wants to take responsibility.
View full review
Loss:
$82
Cons:
  • Too many to list

Preferred solution: Full refund

User's recommendation: Use a different company

William B Arf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

PACKAGE DELIVERED TO WRONG ADDRESS

LaserShip - PACKAGE DELIVERED TO WRONG ADDRESS
LaserShip - PACKAGE DELIVERED TO WRONG ADDRESS - Image 2
THIS IS THE WORST POSSIBLE SHIPPING COMPANY YET! MY PACKAGE WAS DELIVERED TO CLEARLY THE WRONG ADDRESS AND I COULD NOT GET MY GIFT TO MY CHILD! I AM BEYOND FURIOUS WITH THEIR SERVICE AS DELIVERERS. THEY SHOULD NOT BE ABLE TO DELIVER IF YOU CAN'T READ AND GET PACKAGES TO THE RIGHT ADDRESS!!! THROW AWAY THE WHOLE *** COMPANY! HAPPY HOLIDAYS! :)
View full review
Loss:
$1000
Pros:
  • Non
Cons:
  • Deliverers are lazy
  • Delivered in wrong location
  • Delivered to wrong address rude stealing

Preferred solution: Deliver product or service ordered

User's recommendation: IF YOU CAN SHIP THROUGH SOME WHERE ELSE, PLEASE DO!!! STAY AWAY!

Hettie Phk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

INCOMPETENCE

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Honestly, if your package is being delivered by ONTRAC, just assume youll never get it. Dont even waste your time trying to track it, contact customer support, fill out a form, JUST DONT. Youll just be searching for an hour online not making any progress, just outraged that a shipping service this incompetent is still in business and eventually itll lead you to this very website to this here review where you will in turn write your own review just so you dont *** blow your brains out. To the sellers using ONTRAC, youre just as incompetent as they are.
View full review
Loss:
$213
Cons:
  • Everything about them is a con

Preferred solution: I’d like for them to quit delivering packages entirely

User's recommendation: Just claim it as a lost package

Robert G Zjf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Could not find a way to speak to an actual person, and the options on the automated call tree did not address my concerns at all (why my driver enrollment was declined, and what I needed to do to fix)

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Driver enrollment declined. Could reach an actual person to find out why. Call tree was all automated and gave no option to address my concern.
View full review
Cons:
  • Poor customer service

Preferred solution: Need to find out why my driver enrollment was declined

User's recommendation: Call the BBB and report these people for horrible customer service.

Robert G Zjf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Enrollment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Trying to reach LaserShip customer service concerning driver enrollment issues. Was not even an option on the recorded message.
View full review

Preferred solution: I’d like to be able to speak to someone in person at Laser Ship to resolve a driver enrollment issue.

User's recommendation: Good luck to prospective drivers trying to reach Laser Ship.

Resolved
Carmen Y P

Resolved: Complaining

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
LaserShip - Complaining
Updated by user Oct 10, 2023

Company fixed the issue and I have been provided with apology. More professionalism and better delivery people.

Original review Oct 10, 2023
I'm tired of sending messages without any results, they throw the package at me anywhere in the building and they sign it with my name, what's the difference between not knocking on the door. I WILL TRY WHEN I PLACE AN ORDER AGAIN THAT THEY DO NOT SEND IT TO ME WITH YOU BECAUSE IT IS A DANGER THAT THEY WILL BE LOST DUE TO LACK OF FROFESIALISM. WITHDRAW AS A COMPANY YOU ARE TRUSTWORTHY.AngryAngry
View full review
Pros:
  • Baaaaadd servicessssss
Cons:
  • Unprofessional drivers

Preferred solution: Apology

User's recommendation: NONONONONONO

Latisha H Zyq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Package delivered to wrong address

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
LaserShip - Package delivered to wrong address
LaserShip - Package delivered to wrong address - Image 2
LaserShip - Package delivered to wrong address - Image 3

My package was delivered to the wrong address and I called immediately and repeating however the issue seem to never get resolved. First, it was it was delivered at the right after this photo proof means nothing when i in fact did not have my package and the blurry photo given can clearly be seen as not my address.

A simple google maps search would have resolved the back in forth but that seem as though a little to intelligent for you guys. The second go around is the package was given to a neighbor not my neighbor as it was not my address. Then i tried to cut out the middle man because the driver was either incompetent, slow or a thief I said give me the address it was delivered to and I would pick it up. This is something that could not be achieved as I was told it was delivered to my address wrong again.

Then i was told ill call the driver and get the address never heard back. Then i was called and told the package was delivered to the right address. This again was the wrong address and now there was no photograph provide. Called immediately again and I was told by a supervisor that they would look into it and call me back.

NEVER HEARD BACK. Issue was never resolved and a waste of life and time.

View full review
Loss:
$132
Cons:
  • Horrible customer service & delivery

Preferred solution: Full refund

User's recommendation: To pray that you people don’t deliver they package

Enoch Zzy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never Delivers, Literally

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Laser Ship always states they have delivered my packages, yet they have literally NEVER delivered a single package to my address - not one. I make many online purchases and receive deliveries from other carriers at least 2-3 times per week. Laser Ship is the only carrier that either cant find my address or is stealing every single package.
View full review
Loss:
$1000
Cons:
  • Possible thieves

Preferred solution: Deliver product or service ordered

User's recommendation: AVOID AVOID AVOID

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article