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Worst company. I don't understand why they are still in business.

I placed an order that should have been delivered on 12/24/15 a Christmas gift. This delivery was attempted at 3:50pm but unsuccessful due to additional information needed. Which I have called several times what additional information was needed but they are unable to respond. I called around 2:30pm an hour before attempted delivery and gave them my personal cell phone and location of my door since this was a business with a private resident.

I also informed the agent at lasership that a note was also left on the office door with my personal cell phone and directions to where my door was in case they were unable to locate the door. But driver failed to see note unless delivery was not attempted because no way to miss note. Laserhip failed to communicate this information over with all the technology we have. Yet FedEx or UPS had no issues with the notice on the door.

Second call was made around 4:15pm to ask them about the deliver they attempted because I never got a knock on the door or call. The response I got delivery person didn't get the message. So agent tried calling the branch which tried calling the delivery driver but once again no success. Seriously as much as we check our phones for a text or a call.

At around 8pm I called again regarding this order still no success. At this point I see they just mad no effort what so ever to rectify this situation. Keep in mind first initial call made at 2:30 which gave lasership 6 hours and 30minutes to rectify the matter. Also laserships agent Clara if that's even a legit agent name rude and no customer service skills.

This doesn't begin to explain how unsatisfied I am with this company.

And I don't want anyone from lasership to contact me for what to say I'm sorry and to continue the horrible service. I have already call about 5 times to get the same response.

Reason of review: Bad quality.

Location: Fayetteville, Arkansas

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