Update added by user Sep 01
9/1/2016 at 8:32am: I received a reply back from Laser Ship apologizing for the inconvenience and that they will look into what happened with the delivery.I am happy that they got back to me, especially after I read previous comments that the customer service is not the best.
I am happy that they acknowledged what happened and apologized as well.Hope this things resolves!
Original review posted by user Sep 01
I never write reviews regarding how the delivery of my orders went, but this is an absolute first.
I ordered an item from Free People and they always used USPS from previous orders. Not this time - they used Laser Ship, which I never heard of until now. I tracked my package from Free People saying that my item was delivered on 8/31. I went to check my mail lobby, my mailbox, and my grandmother who is always home: no package delivered at all. I went on the tracking information provided by Laser Ship and I see that it was delivered at 9:54am in person in the mailroom. Thing is, my apartment does not have a doorman or security. Someone also "signed off" on receiving MY package! Either Laser Ship gave it to any person hanging out in the mailroom at that time or the delivery guy said "screw this!" and forged that signature confirming delivery! I am very pissed and disappointed.
Free People is amazing for immediately getting back to me and issuing me a new order at no cost (hopefully not using Laser Ship!) - based on their tracking info, the order was "lost in transit".
I contacted Laser Ship via email, and I have yet to hear back from them. I'm sure my email is "lost" along with other emails complaining about their terrible services.
More Review Details
You May Also Like
- "i live in indonesia , and its so far away from usa .. and the shipping cost also very very expensive if i want to send things from there to..."
- "I had a blackberry to be delivered to me coming from Canada and Yes, a signature was required, however, it was supposed to be my signature and I did Not..."
- "WHY and HOW in the *** are these people still in business with such HORRIBLE reviews and a F+ BBB rating?!?! It's been 12 days and three attempted deliveries (i'm..."
- "We bought a few boxes of Whitman Samplers with holiday seasonal gift wrap at Rite Aid back in November. We had one box leftover from giving Whitman Sampler boxes to..."
- "HORROR. BluePearl Veterinary "Specialists" diagnosed my cat with cancer. I had them run every test, do ct scans. I followed the advice of NYC Veterinary Specialists/ Blue Pearl Nyc. Based..."
- "We paid $500 for a Larson security door including installation by a contractor! This door was presented with a video of being beaten with a bat, and a crowbar with..."
- "US Hole in One is based on Lies - Never Use them they claim millions of dollars in business winners office building complex is this the place for a large..."
- "I buy clothes at anthropology frequently because the their store in the Yorkville, Toronto is close to my office. Yesterday, I tried a sweater in the fitting room, I asked..."