Not resolved
Product or Service Quality
Tracking Tool

Lasership messed up one of my Sephora orders, erroneously sending it from MA where I live, to Virginia, then back to MA. I didn't get it for another week, and it was delivered via a sketchy looking van covered in grey primer paint.

I ordered again from Sephora after this, I had 2 separate packages, and they were marked as "delivered" at 6 am on a Saturday. However, the marking on my tracking said: 6:08 am- loaded onto vehicle. 6:09 am- out for delivery. 6:10 am- delivered.

Clearly someone working for them decided it would be fun to steal my orders and mark them as delivered when they obviously were not.

Sephora kindly replaced my items and said that LaserShip is launching an investigation. They ought to use FedEx or ups because it is going to cost them more money in the long run to use this *** shipping company.

Review about: Lasership Home Delivery Service.

Reason of review: Problem with delivery.

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