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Summary of LaserShip Customer Service Calls

248 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
04:19 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact LaserShip to Ask about:

Shipping and Delivery:

  • “Delivery issues”
  • “Package said delivered but wasn’t”
  • “Tracking ID LX27338150”

Return/ Replace:

  • “Return”

Staff:

  • “Customer Service”

Request for Information:

  • “Order Inquiry”

Product/ Service:

  • “I had an order and i never received it”

Employment:

  • “Previous employment”

Website/ Application:

  • “Website help form is nonresponsive and this is an ASAP situation regarding today's delivery of my package please”

Other:

  • “Accident”
  • “Package not received,that was due 8-9-18”
  • “Bg”

About LaserShip

Top 5 Likes about LaserShip

Never again, Very dissatisfied, Frustrating, Getting products fast, Frustrated

Top 5 Dislikes about LaserShip

Customer service, No delivery, Poor delivery service, Inaccurate communication, Delivery service sucks

Summary

LaserShip is a parcel carrier which specializes in last mile deliveries. The company serves East Coast of the USA. It is headquartered in Vienna, Virginia. There are sorting yards in Florida, Atlanta, Georgia, Philadelphia and Orlando. LaserShip offers the following solutions: e-commerce, next day delivery, same day delivery, fleet outsourcing, pool distribution etc. The company employs over 600 workers and co-operate with 2500 independent couriers. LaserShip makes also Global Priority deliveries for healthcare logistics, Global Next Flight Shipping and routed delivery all over the world. The company provides clients with online tools for package tracking.

LaserShip reviews and complaints

LaserShip is ranked 183 out of 1390 in Transportation and Logistics category

Area Served

USA

Payment Methods

MasterCard

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LaserShip Stats

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Number of Calls

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