India R Qol

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Verified Buyer
| map-marker Cleveland, Ohio

Your delivery driver hit my vehicle.

LaserShip - Your delivery driver hit my vehicle.
One of the delivery drivers hit my vehicle coming out of the driveway. The driver completely damaged the front of my car. I need the information of the driver please. Thank you so much
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Paul W Mgt

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Verified Reviewer

Your company/driver lied about my delivery

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This company as scammed me asked for 100 pound for city permit which I paid because they said they would ent deliver parcel so I paid it for them to keep the package and not refund me my money I would suggest u never use this company they r a con
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Loss:
$230
Cons:
  • This company sucks

Preferred solution: Deliver product or service ordered

User's recommendation: Use different shipping company

Connor G Niy

Inquiry About Recently Active Service Locations

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LaserShip - Inquiry About Recently Active Service Locations
Tried calling, twice, no answer both times. Rang once, and on both occasions, it just hung up. Trying to get a hold of them because I'm trying to figure out what shipping service scrape the driver side of my truck, which is a brand new one mind you, and I was just trying to call them to see if they were even active in my area. Can't do that when they can't be bothered to answer, much less even give me the option to leave a message.
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Preferred solution: All I want simply is an inquiry if they were even active in the Pennsylvania state, and if so, what township. That's literally all I want, and I can't even leave a message.

User's recommendation: N/A... this doesn't apply to my situation.

Cole L Slp

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Verified Reviewer

Package not received

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LaserShip - Package not received
DO NOT USE THIS COMPANY. I REPEAT, DO NOT USE THIS COMPANY. The delivery driver left my package outside, and it could be anywhere. When I went to track my package, it said delivered at the front door. In the proof of delivery photo, there is no front door. I can't even get in contact with the company, it's the delivery driver fault. If he was having a hard time finding the location. It should be undeliverable and return to sender.
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Loss:
$168
Cons:
  • Everything is wrong

Preferred solution: Full refund

User's recommendation: ABSOLUTELY NOT!!

Ronniqua P

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Verified Reviewer

Missing package

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MY ITEM THAT I ORDERED FROM WALMART ONLINE WAS STOLEN FROM THE DELIVERY CARRIERS LASER SHIP THE BLACK MALE DRIVING A WHITE VAN DELIVERED MY PACKAGE AND WHEN OPENED THE BOX WAS EMPTY, I HAD TO EXPLAIN TO MY CHILD WHY SOMEONE THOUGHT IT WAS OK TO STILL HIS BRAND NEW IPAD THAT WE PAID FOR!!! Ive never heard of lasership and all of a sudden this company is taking packages to deliver but are stealing and arent being shutdown or sued!!! SHUTDOWN LASERSHIP!!!
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Loss:
$116
Pros:
  • Shut this company down
Cons:
  • Steals from people wont get deliveries bad customer service
  • Hire independent drivers that steal
  • Worst customer service

Preferred solution: Full refund

User's recommendation: DO NOT GET ITEMS SHIPPED THROUGH LASERSHIP THEY WILL STEAL YOUR STUFF AND WILL NOT REFUND YOU YOUR MONEY OR HELP IN ANYWAY. CANCEL YOUR ORDER THE MOMENT YOU SEE LASERSHIP OR CALL THE COMPANY YOUR ORDERED FROM AND ASK TO SHIP THROUGH DIFFERENT CARRIER

Daisy G Tbq

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I am leaving a reveiw because I am not satisfied with this customer service I am receiving

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LaserShip - I am leaving a reveiw because I am not satisfied with this customer service I am...
LaserShip - I am leaving a reveiw because I am not satisfied with this customer service I... - Image 2
My package was marked as delivered today at 11:16 but in the same message it said that they couldn't deliver it due to a access code but it's showing in the system that my package was delivered and a delivery photo was took. But I have video proof that the delivery driver took my package back to his vehicle after saying it was delivered and now I'm not able to track my package at all because they closed my case
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Preferred solution: Deliver product or service ordered

Najah G Fmo

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Verified Reviewer

On my review about my package

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LaserShip - On my review about my package
LaserShip - On my review about my package - Image 2
It didnt go as planned the number that was emailed to me was busy and the other number told me to use the website for faster service
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Loss:
$57
Pros:
  • Was very respectful
Cons:
  • Were respectful

Preferred solution: Full refund

User's recommendation: I recommend if you ever have issues with this company in the future or any other companies that has been used to report any issues with them

Tanita J Ede

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Never received my package

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LaserShip - Never received my package
LaserShip - Never received my package - Image 2
It say delivered but I didn't get it and I was home all day I would like some one to call me asap about this matter please 443-563-****
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Loss:
$65

Preferred solution: Deliver product or service ordered

Patrice W Fsi

No answer

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I tried calling and the phone didnt even ring. Called another number I found online and it rang and rang and no one ever picked up
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Cons:
  • Unreliable service and nonexistent customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Request a signature delivery for your package so that your items will be delivered via UPS or FEd Ex

Ivory S Mvd

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Didnt received package

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LaserShip - Didnt received package
LaserShip - Didnt received package - Image 2
LaserShip - Didnt received package - Image 3
Updated by user Oct 13, 2023

I have not received my refund from Fashion Nova or Temu and will not ever order from them again.

Original review Sep 11, 2023
I didn't receive my package and if they check lasership records my alert at 6pm said out for delivery I had been constantly checking my phone and then I get a message saying delivered but no package. No proof of delivery, where is the picture of where it was dropped at because it definitely wasn't at 3814- #3.

To be told to look anywhere other than my front door #3 is absolutely ridiculous and is not my responsibility but the person delivering.

I am done as a customer, very dissatisfied, and I won't be disappointed anymore because of your trash delivery service. Pictures show my door with a black mat and where they delivered my package in front of a door with a brown Welcome mat, clearly two different doors.
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Loss:
$55

Preferred solution: Full refund

User's recommendation: To customers do as you please it's not the company fault it's the third-party delivery service which is On Trac and Lasership.

Kaniesha C

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Verified Reviewer
| map-marker Katonah, New York

My package is at the wrong actress they took a picture as well that shows the adress

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LaserShip - My package is at the wrong actress they took a picture as well that shows the adress
My package is at the wrong address tracking it I can see it by the picture he or she took thank you .
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Keyon W Xnv

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Verified Reviewer
| map-marker Washington, District Of Columbia

Stolen package

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LaserShip - Stolen package
LaserShip - Stolen package - Image 2
Updated by user Aug 06, 2023

Terrible when I spoken to someone they told me they couldn’t find my package in contact seller they didn’t try to open a investigation they didn’t try to find it they just push me off & based said *** me mine u this the second time this happened

Original review Aug 06, 2023
My package came up missing twice Im tired of lasership somebody is stealing because nothing just dont come up missing twice I want a open investigation because the people think Im playing games to get my money back when its yall this is crazy on top of that when I try to track my tracking number all of sudden its not working in yall tracking system yall are so wrong how yall doing please for this to be my second time for my stuff to go missing someone there is takin out packages instead of yall investigating to see whos doing it yall just let it go In said contact the seller thats not right this is the worst delivery company i have ever seen Fedx & ups dont do this they give u a date in it is there they dont play all the games yall play its school time for our kids who got time to keep waiting for packages thats keep being tooken from yall staff smh yall gotta do better I know i aint the only one complaining about this I rate yall a 0 I want yall to look for my package in have it here this week or i want a investigation open b4 I contact the next top person & I will not stop until I get the top person because this is wrong yall than mess me up from ordering from underarmer because they think Im playing games but they sent it twice now its yall fault this is crazy
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Cons:
  • Trained chimp or robot would do a better job
  • Stolen package
  • No package

Preferred solution: Deliver product or service ordered

User's recommendation: My recommendation to future customers yall are trash

Steve B Nuo

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I’ve been trying to reach your company due to a very serious problem that has legal amplification on damage to my property which a police report was filed against your delivery driver and your company

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The reason why am calling your company because you represent Temu a phone ordering company and they suggested that I call you since there was a problem with the delivery
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Loss:
$455
Cons:
  • You need to respond to this claim due to the police report and your driver delivery

Preferred solution: I’m looking for restitution on the damage of my fence due to your delivery driver who vandalized my motorize fence just to make a delivery when he could’ve gone through the gate I filed a police report against the situation

Carmen C Kwg

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Verified Reviewer

Missing package

States my package was delivered to my home address.they even took a picture of package but to my surprise no package. Also,the delivery person didnt even attempt to ring my door bell to let me know he was delivering my package. However,chose to leave it outside at his choice. What type of delivery company is this. First time used and it will be the last. I called and they said they would send me to a life agent and that has been already over 30 minutes!!!
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Loss:
$75
Cons:
  • Want my package found and delivered

Preferred solution: Deliver product or service ordered

User's recommendation: When you buy from Walmart make sure it is not another seller BUT WALMART!!!

Christopher P Bzk

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Verified Reviewer

Missed package

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No customer support very poor experience had to call up vendor to file refund m they have no phone number or anything to contact. Very sad with businesses thay are not really. Puts left at door been home all day and no package they just marked it was shipped when it wasn't do not use them
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Loss:
$132

Preferred solution: Full refund

User's recommendation: Don't use them