Anonymous

Never received package

I ordered headsets from a company and I liked them so much I wanted to reorder them on Amazon. This time the delivery company was different it was Lasership. I feel bad for the company, because of the lack of professionalism and respect from the delivery company I am forced to take my business elsewhere. There is a reason this company has so few stars. The tracking showed that they attempted a delivery 3 times but we are a restaurant that is open from 9 am till 1 am and no delivery has been attempted. Contacting the seller they contacted the shipping company who guaranteed that the package would be delivered and the days came and went with no call or explanation just a message stating if I don't receive it in the next 7 days contact them again.
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Reason of review:
Problem with delivery
Anonymous

Such a BS company!!

They have rescheduled my delivery multiple times now. Their customer service phone number is BS and they won’t resppnd to emails! I have never even heard of this company!!! Why in the world would WalMart not use UPS or FedEx?!
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Reason of review:
Poor customer service
Shay Ahx

Horrible horrible horrible service

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I have a disabled mother and two times within the last 7 days this company has left my package in the rain by the fence without even walking to the front door and let him know us know the package was here I have complained several times with no solution why would Walmart ship from this company???
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Reason of review:
Bad quality
Anonymous

Think they'll ever get it right?

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LaserShip - Think they'll ever get it right?
Worst, worst, worst carrier, ever. Period! Amazon deprioritized these loonie tunes from my account but my stuff is still being carried by them. In less then 1 month, they managed to damage 2 of my packages! What happens after the damage occurs, is never clear. See picture attached. Regardless of the message, package is never delivered. Shame on this company for causing such inconvenience to their customers. I hope they figure out a way to be more customer centric or go out of business soon!
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Reason of review:
Problem with delivery
1 comment
Guest

Ls is the worst ever never want to use them

Nohealani Dus

Delivery of my package

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I made a purchase from Walmart. Half of it was sent by LaserShip. Initially, my package was supposed to arrive today. Sometime last night, delivery was rescheduled to tomorrow. When I just clicked on your app, my package has been rescheduled AGAIN to Friday.

I need to find out why my package has been rescheduled twice. I went from a one-day delivery, to afford a delivery schedule.

This is now the third order I have had LaserShip change my delivery for. The three-strike rule has been put into play. I will request from Walmart that they not utilize your services any longer when it comes to my monthly orders. You never hold true to the initial delivery date, and it has become exhausting. I want my items!

1LS720820****57

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Reason of review:
Problem with delivery
Dominic Cuk

Missing a package

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LaserShip - Missing a package
My package is missing. And by tracking number it shows that it has been delivered and signed by doorman Alex that my building doesn’t have. This is a second time happened to me. So either lasership need to train their staff better or get the new ones who know how to deliver to a correct address. My building doesn’t have any doorman and delivery staff needs to read address and be able to locate it correctly. I have emailed to lasership and they did not do anything to help.
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Reason of review:
Problem with delivery
Toni S Fhh

Haven’t received package yet

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Went out for delivery twice but was unable to deliver since MAY 20th Still no package Huh
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Reason of review:
Problem with delivery
Anonymous

Issue

Was told the system was down and that’s not very helpful because I needed help tracking where the US Postal guy delivered my package with Track ID LX2733****.
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Reason of review:
Damaged or defective
jason s Dxv

Didn't even step foot in my building

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they claimed to have tired to deliver my package twice on the 25th and today the 26th of April sadly that was not the case on there own sight they claim at 315pm the site was not secure. which was a lie because at 315 my own mother was in the lobby if he had asked if anyone know or is from the apartment or knows anyone is there they would have meet her. so i know they never stepped foot in there. the package was important that why it was paid next day it was a device that reads blood oxygen and heart pulse . i am not happy with this company workers
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Loss:
$30
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Anonymous

Another complaint for Lasership

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I have never even heard of this shipping company. I didn't know how lucky I was!

I never want to deal with them again. This is ridiculous. I placed an order with Chewy.com (who I love and who has great customer service) thinking I'd get my package in about 3 days like I normally do. Wrong.

According to the Lasership tracking, it was supposed to have arrived on 10/4 but as of 10/9 and the last update (which was on 10/4) said that it was in New York. I have no idea where it might be or if I'll ever get it. I contacted Chewy to let them know how unreliable this carrier is and they were kind enough to send a replacement immediately BUT THEY USED LASERSHIP AGAIN! I have no idea why and I don't have high hopes.

I think it's so unfortunate that a great company is going to feel the brunt of a poor choice in shipping methods. I never was much of a FedEx fan but it is a thousand times better than this joke called Lasership. I wish Chewy would stick to using FedEx like their FAQs claim they do. If I have to contact them again, it'll be to request delivery by either FedEx, UPS, or USPS only unless they'd like to lose a customer.

I won't order from anywhere that is going to use Lasership as a courier and if I see Lasership as the chosen method, I'll cancel my order. It's seriously that bad and it's not worth whatever savings might be present to deal with such a hassle.

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Reason of review:
Poor customer service
1 comment
Guest

Because Petsmart bought Chewy not long ago,this is most likely PSmart's way of cutting costs and lining their pockets.So sad,especially since Chewy has never dropped the ball,only PS.

Larry W Sgk
map-marker Richmond, Virginia

Virginia delivery

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I ordered a pretty small item off of Amazon. When I received the box it was bent and damaged pretty badly but the product was still fine. So no harm there. The issue was the driver, I happen to be outside when he pulled up. He was driving a gray van with nothing more than a small decal on it to identify himself. When the man got out it got really weird, first there was a small brunette woman in the passenger seat smoking a cigarette apparently playing on her phone, honestly looked like a *** the way she was dressed, I do not smoke and detest the smell of smoke but fine whatever. I have a small stairwell leading up to my yard of 6 steps, instead of just walking up to bring the package to me (keep in mind, small package, maybe 3 pounds, although extremely bent at this point) he started hollering at me, asking if it was my name and if I could get the package because he was tired and didn't want to walk up the 6 steps, granted he was a large out of shape man with dirty clothes and a weird white patch in his unkempt black hair, but I found it very unprofessional. After my initial shock at this man's request I started to slowly walk towards him because I could see in his eyes he was either angry or really aggravated. It seems as the seconds went on started to get frustrated and started mouthing "come on, come on" finally when I got near the top of the stairwell, he stated "I don't have time for this" and THREW the box towards me! When I stated "what the *** he gave me the finger (which was really dirty btw) and got back in his van and took off, tearing up some of my grass by the curb he parked by. I don't know his name or anything (I didn't get his license plate due to mere shock) but this guy should NOT be driving for LaserShip, as long as he is I will find other avenues to shop by. Not to sound rude but the box to my package actually stunk like cigarettes and BO to the point I had to open it on my porch instead of taking it in. HORRIBLE DELIVERY!
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Pros:
  • Getting products fast
Cons:
  • Delivery service sucks
Reason of review:
Poor customer service
Anonymous

Bad the worse ever!!!

Bad experience bad at delivery time always late leaves package anywhere no care or concern for your item I hate them honestly I will never use them again!!!and i suggest to anyone who is thinking of using them don't.
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Reason of review:
Poor customer service
Lanie B Syg

It's delivery, not football!!

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I ordered from iherb for the first time this week and from what i know, this is the first time LaserShip delivered a package to me. The driver threw my box at my front door so hard. He didn't even close enough for my frontdoor camera to catch him, as normally it would catch everyone who walks within 8 feet or my door. By the way, there is only 1 small step to get to my door and where he parked my front door is within 15 ft, he didn't have to walk far at all. I was sitting in my livingroom, right next to where my front door is when I heard the scary bang on my door, look up just enough to see the guy jump in his car and race off. I am disgusted by this. I order all the time from all sorts of companies. I'm a work at home mom, so I'm almost always here for my packages and I've never had this happen before. I thought maybe it was just this one jerk who should be fired, but it looks like I'm not the only one unhappy with this company.
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Reason of review:
Poor customer service
Anonymous

Horrible customer service

Tried to track my package online and tracking system never updated. After finding out it was routed to the wrong facility I contacted customer service for more info. The woman hung up on me 3 times and would never answer a question only read from the script was very unfriendly and unprofessional. I contactacted the place I ordered from and they reshipped using Fedex. This place will not be in business long with this type if service.
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Reason of review:
Poor customer service
Anonymous
map-marker Charlotte, North Carolina

Bad reception

I was actually calling to check and see when my order will be delivered I never even got to talk to the other people on the phone the reception was so bad it was pathetic!
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Reason of review:
Poor customer service
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