Melvin F Guz
map-marker Lynbrook, New York

Package undelivered

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My package wasn't delivered more ingo was needed. I think another enployee is needed. The cameras in front my building shows no employee came to my building at all. I want to file a corporate complaint and a bbb complaint. I will never order same day again from Amazon they need to cancel laserships contract. I am also filing a complaint through amazon.
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Reason of review:
Bad quality
Sallie w
map-marker Rochester, New York

Late night Sunday delivery

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We just received two packages from UrbanOutfitters delivered at 10pm on a Sunday!?? Asked the drivers repeatedly what they were doing here so late and they didn’t answer right away and never apologized. No wording on the truck and the lateness of the hour made myself and my husband very nervous.. I almost called the police and I guess I should have given the other reviews I’ve read. I’m reporting them to Urban Ourfitters in the AM!
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Reason of review:
Poor customer service
Anonymous
map-marker Richmond, Virginia

LASERSHIP LIED ABOUT PACKAGED DELIVERY!!!

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I WAS SCHEDULED TO RECEIVE A PACKAGE ON 12/18/2018. PACKAGE NEVER ARRIVED. I WAS HOME ALL DAY WAITING AND IT WAS SUPPOSE TO BE A CHRISTMAS GIFT. WHEN I REVIEWED THE TRACKING INFORMATION. THE DRIVER SIGNED OFF ON DELIVERY AT 9:03AM. LIES AND MORE LIES. BOTTOM LINE NO CHRISTMAS PACKAGE DELIVERED. WORST EXPERIENCE EVER/ PLEASE DO NOT USE THIS COMPANY. LASERSHIP IS SCAMMING PEOPLE .
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Cons:
  • Never delivered and then lied about it
  • Driver lied and said left at front door was not
  • Package is still lost or was stolen
Reason of review:
Problem with delivery
Anonymous
map-marker Belleville, New Jersey

Lasership, is a bunch of crooked thieves and liars

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I sat in this house all day waiting for amazon package that was one day shipping, driver claim the package was delivered at 2pm. How if my dog didnt bark ? shes bark at everyone that cones near my door. They dont even try no more to deliver they just scan and open the boxes and sell them on the streets, this is the second time i have not received my package . Company and employees needs a investigation
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Reason of review:
Order processing issue
Senora Tcb
map-marker Ann Arbor, Michigan

Lost package

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Why when they dont answer the damn phone been on hold for over an hr
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Reason of review:
Poor customer service
Karyl A
map-marker Edgewater, Florida

Order was not delivered. Lasership said wrongly addressed. The company from which I ordered confirmed it had been sent to the correct address. They are resending via FedEx.

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This happened this week (mid-November). It has happened before when an order was not delivered that was also sent by Lasership.

What a lame company! I did not complain the last time it happened, but this is unforgivable. I have asked the company, Vitacost, to never send me anything via Lasership again. They have flagged my account to always ship to me via FedEx, and I am sure I will be happy with future orders arriving on time from Vitacost.

As for Lasership, I notice they get an incredible amount of bad reviews. What is going on, and why can't it be fixed? I do not know why 100 words is required.

This requirement is also beyond the pale. What gives with your company, too>?

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Reason of review:
Problem with delivery

Preferred solution: Vitacost has told me they will resend my order via FedEx. No added cost to me.

GhastlyChamois294
map-marker New York, New York

Atrocious

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This is the second time ordering from Sephora and again I am having an issue with delivery of my package. My package was supposed to be delivered yesterday but it wasn’t. It was out for delivery all day and was just never delivered. My tracking said it will be set to be delivered on the next business day and guess what - I still don’t have it. My package is still just sitting at their servicing facility ready to be delivered and it has not been out for delivery since then. I don’t understand what the *** deal is. How hard is it to just deliver a small package?! I never have this problem with FedEx, UPS, or USPS. They always deliver my *** on the day expected of delivery - no unnecessary delays ever. I hate Lasership.
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Reason of review:
Problem with delivery
Anonymous
map-marker Lindenhurst, New York

Garbage

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I thought it was only me, but I'm glad that everyone has issues with this *** *** company. Every single time I order from Amazon and do free one day pick up, it always goes through Lasership and EVERY TIME, they deliver it to the wrong state. EVERY. SINGLE.TIME. They deliver it to the wrong state and it delays my package, defeating the sole purpose of one day pickup. The packages that arrive always arrive beat up and worn out. Stop using this terrible company
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Reason of review:
Problem with delivery
Catherine K Qbg
map-marker Woburn, Massachusetts

Will NOT deliver to building

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Ordered 14 lb. of dog food and had to go to the office to pick it up even though the label reads DO NOT DELIVER TO OFFICE DELIVER TO BUILDING 4.

I gather the driver does not read instructions. I have spoken with your customer, Chewy and they are at a loss as to why HE WILL NOT DELIVER TO BLDG. 4. If this persists and I have to carry 14 lbs.

of dog food across the parking lot and to my door, I will cancel my orders.

I am a little old lady and will be unable to perform this task in winter when the lot is slippery with ice. If you cannot correct this situation, please let me know so that I cancel all further orders with Chewy and find a company that can deliver the package properly.

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Cons:
  • Package not delivered to building
  • Package was marked as delivered but was not delivered
Reason of review:
Problem with delivery
2 comments
Guest

The situation has been resolved. Yesterday, Laser Ship actually delivered to my building. SUCCESS!

Guest
reply icon Replying to comment of Guest-1597600

Add to the already awful reviews, they have people come to the review page and pose as the complaining customers. These are all bad reviews, except 1. Don't act like we are idiots

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Anonymous
map-marker Ann Arbor, Michigan

Horrible

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I received a package delivered by lasership. I heard a crash hit my door it wasn't a knock it was something hitting my door, when I opened my door I found the package on my door step. Luckily there was nothing breakable in the box.

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Reason of review:
Bad quality
1 comment
Guest

I had the same experience with the delivery of pre-holiday packages. Once it was on the front yard gate only inches from a public sidewalk and a few feet from a bus stop.

The next time my husband saw the guy pull up by a stop sign across the street and hurl it to my front yard. Fortunately nothing broke but the middle of the front yard is not front door delivery.

Contacting Walmart and Amazon corporate headquarters as we speak. I have photos of the packages and their location, just wish I could have caught photos of the white van.

Anonymous
map-marker Bronx, New York

Distasteful

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The the spanish individuals who were to deliver my packages stated if I dont get my package they still get paid.
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Reason of review:
Problems with payment
James C Xos
map-marker Palm Bay, Florida

Liars

Was supposed to get package today. Home all day. They never showed up. When I tracked package it said delivery attempted but customer refused. They even listed the time they showed up. nobody refused because nobody showed up to deliver. These guys are the worst shippers ever. They don't even attempt a delivery and then lie about it. They should be sued for thievery and incompetence. I'm getting another item shipped from a more reliable carrier. Walmart should drop these guys immediately.
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Loss:
$49
Cons:
  • Delivery service does not deliver and customer service sucks
  • Marked as delivered and never was
  • I do not like anything about lasership
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Tyrianna Kxg
map-marker Marietta, Georgia

Never answered phone

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My package has been at the center that is a hour away from house for 4 business days and have yet to see it. whenn called was on hold for 30min and then hung up
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Reason of review:
Problem with delivery
Anonymous
map-marker Wilmington, Delaware

Showed delivered but received nothing

showed delivered but received nothing
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Reason of review:
Problem with delivery
Lauren Y Ujd
map-marker Woburn, Massachusetts

Every time!

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I am so tired of dealing with this! In this last year two companies that I buy quite frequently from has started using this shipping company and it has been a nightmare trying to get my products delivered on time if delivered at all! Worst company ever I am not sure how and why anyone would continue using them!
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Reason of review:
Order processing issue
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