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I was expecting a box yesterday from Plated.com which never arrived. I noticed in the morning that the last tracking status from LaserShip was something like "arrived at facility" at 12:15 a.m. Normally their tracking information indicates the time the package was "loaded onto vehicle" and then "out for delivery," so I suspected something might be wrong.

Around 8:30 p.m., the tracking info was updated to "loaded onto vehicle." There was another entry a minute after that which indicated the package was damaged and would be disposed of. Their business is to deliver packages. I really can't imagine how they were unable to keep my package intact and deliver it. It's conjecture, but I think it's more likely someone forgot to put my package on the vehicle in the morning and then at the end of the day, knowing it was perishable goods, a LaserShip employee simply took it home.

I let Plated.com know that, though I know they are not directly responsible, their choice of carrier is a reflection upon them. If it happens again I will not hesitate to cancel my Plated membership.

Reason of review: Bad quality.

Location: Frederick, Maryland

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